Office Policies

Office Hours

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We are open to serve you, answer questions or schedule an appointment during the following hours:

Little Rock office: Monday – Wednesday: 8:30 a.m. – 5:00 p.m.
Jacksonville office: Thursday: 8:30 a.m. – 5:00 p.m.

Our Mission

At our office, we ensure that patients receive the most advanced orthodontic care. Our office regularly attends seminars and conferences devoted to new treatments, new technologies and excellent patient care practices. With patient care as our top priority, this is our commitment to you.

Late Arrivals

We know your time is valuable, and we strive to stay on schedule. Late arrivals cause our other patients appointments to be delayed. Therefore, if you are 10 minutes late, we will do our best to work you back in as quickly as possible. If you are 15 minutes or more late, we will need to reschedule your appointment to avoid delaying others.

Past Due Accounts

If your account is 90 days or more past due, we will temporarily suspend your orthodontic treatment. We will only see patients on an emergency basis at this point. This will delay your progress. Once the account is made current or payment arrangements have been made, the regular schedule for care can resume. If your account is not paid in full when it is time for treatment to be completed, we will temporarily suspend treatment, and we will only see the patient on an emergency basis, until it is paid in full.

Inclement Weather Policy

We follow the Little Rock School District, the North Little Rock School District and the Pulaski County Special School District when there is inclement weather in our area. If any of these school districts do not feel it is safe for their students and employees to be on the roads, we feel it is not safe to put our patients and employees in danger either. As soon as a determination is made, we will send out a blanket e-mail to all valid e-mail addresses in our system, update our Facebook status, and change our message on our office phone system. Please check one or more of these sources before traveling to our office to verify closure if there is any doubt.